Masvingo residents are calling on the local authority to find a solution when paying bills using the online method as they are ending up queuing at council offices to get payment receipts.
Masvingo United Residents and Ratepayers Alliance spokesperson, Godfrey Mtimba says the current situation is shortchanging residents.
“We are calling on Masvingo city council to improve its online paying system.We have discovered that residents who are paying bills using the mobile online method end up queuing going to council offices to get some receipts…..this inconvenience residents and improvements must be done,”said Mtimba.
Council insists that it’s online payment method is saving it’s purpose.
Masvingo city council recently initiated a method where residents pay their bills using their mobile phones in a bid to decongest banking halls.